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Helpline
Look for your specific question/problem in the following list. If it is
not listed below or if you are unable to fix your problem then contact
us.
Thank you.
Q.1 : I am Unable to Dial In, What to do?
Q.2 : Does not give Post Dial-Up Screen. Modem keeps on making some noise.
Q.3 : Gives Post Dial-Up screen, but displays garbage, instead of asking for the username & password.
Q.4 : Delay in displaying the username & password prompts & accepting them respectively.
Q.5 : Line fails after user hits "Done"/"Continue" on post dial up screen
Q.6 : Gives Authentication Failed after accepting the username and password
Q.7 : Unable to browse
Q.8 : Unable to send & receive mails.
Q.9 : Unable to change password
Q.10: Displays incorrect View Usage hours
Q.11. What should be the Modem settings at the customer end ?
Q.12. After connecting the host ,user gets a string of garbled character and line gets disconnected.What is the problem ?
Q.13. What is the most recommended modem ?.
MODEM
Q 1: How do I check on my modem settings?
Q 2: What do I do if the connection gets
disconnected every five minutes?
Q 3: What do I do if the modem doesn’t
detect a dial tone?
Q 4: What do I do if the modem doesn’t
detect a dial tone in spite of giving the string atx1?
GENERAL
Q 1: What are the system requirements
for a KelNet Connection?
Q 2: How do I register with KelNet using
the KelNet Registration Dialer?
Q 3: How do I register with KelNet
using the World Wide Web?
Q 4: How do I connect to KelNet?
Q 5: How do I get rid of hackers getting
into my system?
Q 6: What is the SMTP & POP3 server
address?
Q 7: How do I view my usage hours ?
New!
Q 8: How do I change my Password ?
New!
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